Returns
We understand that there are times you might not need the product, and we offer a 30 day window to return your product for a refund if in unused and perfect condition. If you would like to return your item, there is a 20% restocking fee and you will be responsible for paying the shipping back to us. In order To get refunded you must contact us before returning the item for return instructions.
Exchange
In order to exchange a product please contact us and we will process the exchange a 20% restocking and return shipment and re-shipment fee may apply.
Defected
If you find your order is defective you need to contact us with photos of the product and in most cases we may not need you to return the item. If we have provided you with a return label, please ensure that the item is returned to USPS within return window of 30 days from the purchase date to qualify for a replacement. Once we have received carrier notification your return, we will promptly ship out a new product.
Not as described or wrong product
If you find your order is defective you need to contact us with photos of the product we will provide a return shipping label once it’s tracking we will ship a new product immediately.
Change of mind: Change of Mind is not acceptable. No Any return Or Refund will Process.
Please Note! colour or texture may be different from photo as each product is natural and handmade.
Cancel order
we usually ship the orders immediately. Therefore if you wish to cancel your order please contact us immediately will send a request by the processing department but we can't guarantee however you can always return the order once you received.
Refunds will be processed after we receive and inspect the returned product. Please allow up to 7 business days for the refund to appear in your bank account.
We are committed to ensuring our customers' satisfaction.
HAPPY SHOPPING!